FAQ

What's with the name?
Karma is Dana's, the owner and founder of Karma Charms, English Mastiff. She is an utter sweetheart, and Dana was always getting comments on how charming she was. One day she replied to someone "Well all big dogs have extra charm." It stuck and that immortal phrase is our company's tagline.

Where is my order?
The estimated production time for our items is listed on the item page. The items then get shipped to us for inspection to make sure they're up to our high standards, then sent to you. If you need the item by a certain date, please let us know when you order it and we'll do everything in our power to make sure that it gets there in plenty of time.

Do you ship world wide?
Yes, we ship everywhere internationally.

Why doesn't my tracking number work?

When we ship items, an email automatically gets sent to you with a tracking number. The USPS updates their site once a day so please wait at least 24 hours before checking your item's status. US orders usually arrive within 3 days, International orders depend on their local postage systems and customs, and their tracking numbers only record from the time that the package leaves the US to the day of delivery.

What if I need my stuff early?
When you order, tell us what date you need it. Depending on how much quicker you need it there might be an additional charge.

Why only stuff for big dogs?
There are more than enough shops out there for little dogs. We can often get sizes to fit smaller dogs, so if you see something you are interested in, email us and we'll see what we can do. For more information about why we chose big dogs, check out our About Us page.

What types of payment do you accept?
Visa, MasterCard, American Express, Discover, Paypal, and E-check via Paypal. (Orders will not be processed until the E-check clears, which can take up to 4 days) Please note that BEYOND THE DOG will appear on your credit card statement should you choose to pay via credit card.